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Before Your Appointment

How do I book an appointment?

If you would like to see the specialist practitioners from PainMedSA about your chronic pain condition, a referral is required from your GP or treating specialist.

All referrals are triaged by a pain specialist and administration staff will contact you via SMS once your referral has been reviewed.  Admin staff are unable to book an appointment with our clinicians until this process has been completed.

We are not an acute care, urgent care or drop in clinic.  Wait times to see our pain specialists can be long.  Not all of our specialists see all referred pain patients,.  No clinicians at this practice see Motor Vehicle Accident claims or interstate WorkCover claims.  No clinicians at this practice see uninsured patients.

GP referrals last 12 months and specialist referrals are valid for 3 months.  Please ensure you have a current referral if you wish to access Medicare benefits.  Whilst every effort is made to notify you if a new referral is required it is your responsibility to ensure your referral is current.

Please be aware that this practice works in concert with you and your General Practitioner.  To  ensure medication safety we do not prescribe medication at your appointment.  All medication recommendations are communicated to your GP to facilitate access.  

Is there a form that I need to fill out?

A copy of our New Patient form is required to be completed before your appointment. It is a 10 page form that helps us gauge what medical, cognitive and physical rehabilitation treatment plans may be beneficial for yourself.


The New Patient form is available here. Please fill out on your computer and submit to the email provided in the form.

The New Patient form must be completed before your appointment. If you are unable to fill in the form online, please attend PainMedSA half an hour before your appointment to give enough time to complete the required paperwork.

If the form is not completed, signed and received by the reception staff prior to the consultation then it is our policy that our specialists at PainMedSA will not be able to see you.

What should I bring to my consultation?

Please bring:

  • your Medicare/DVA card, concession card (if applicable) and your Private Health Insurance card

  • any relevant X-rays, ultrasounds, MRIs

  • claim details for approved compensable injury claims (if applicable)

What are the fees for a consultation?

PainMedSA is a private practice and all accounts  are required to be paid in full on completion of the consultation. PainMedSA is not a bulk-billing practice.


Payment varies according to the treatment you require and the clinician that you see. Please contact us directly with any questions you may have about fees, payments, accounts and policies.

We have EFTPOS & Tyro facilities to process your accounts.  A rebate from Medicare can be processed in the rooms on the day with a valid referral & if you have your bank details registered with Medicare, this amount is usually refunded within 24 hours.


Motor Vehicle Accident As of 1 January 2023 PainMedSA clinicians will no longer be seeing Motor Vehicle Accident claims (MVA).  For consultations prior to this date MVA's are payable in full on the day of consultation and you will need to claim any rebate back from your CTP Insurer.  We will provide you with an invoice and receipt for claiming purposes.

As from 22 August 2023 PainMedSA will no longer see patients who are not privately insured.

Please refer to our PainMedSA Billing Policy for more information.

What if I need to cancel my appointment?

Please refer to our cancellation policy.

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